Shipping policy
Shipping Policy
Last updated: August 1, 2026
Order Processing Time
All orders are processed within 1–3 business days after receiving your order confirmation.
Please note that orders are not shipped or delivered on weekends or holidays.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Time
We currently offer shipping to customers in the United States.
Estimated delivery time:
United States: 9–14 business days
Please note that delivery times may vary depending on your location, weather conditions, carrier delays, and other factors outside of our control.
Shipping Costs
Shipping costs will be calculated and displayed at checkout.
Any applicable shipping fees will be shown before you complete your purchase.
Order Tracking
Once your order has shipped, you will receive a tracking number by email.
You can use the tracking information to follow your package's journey.
If you have not received your tracking information within 7 business days after placing your order, please contact us at:
Delayed or Lost Packages
While we do our best to ensure timely delivery, delays may occasionally occur due to shipping carriers, customs processing, weather conditions, or other circumstances beyond our control.
If your package has not arrived within the expected delivery timeframe, please contact us at:
We will do our best to assist you.
Incorrect Address
Please ensure that your shipping address is correct before completing your purchase.
If you provide an incorrect or incomplete address, please contact us as soon as possible.
We cannot guarantee changes can be made after an order has been processed.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: support@pukaco.com